TERMS AND CONDITIONS OF THE ONLINE STORE

§ 1. Definitions

1. Terms and Conditions – these Terms and Conditions, setting out the rules for concluding distance sales contracts through the Online Store, performing such contracts, the rights and obligations of the parties and the complaints procedure. With respect to services supplied electronically, these Terms and Conditions also constitute the terms referred to in Article 8 of the Polish Act on the Provision of Services by Electronic Means.

2. Customer – a natural person with full capacity to perform legal acts, a legal person or an organisational unit without legal personality to which the law grants legal capacity, concluding a Distance Sales Contract with the Seller.

3. Consumer – a natural person entering into a legal transaction with a business which is not directly connected with that person's business or professional activity.

4. Sole Trader with Consumer Rights – a natural person concluding a Distance Sales Contract directly connected with their business activity, where the contract indicates that it is not of a professional nature for that person, particularly in view of the business activity disclosed in the Polish Central Register and Information on Business Activity.

5. Business – a natural person, legal person or organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name.

6. Seller – FORCETOP Sp. z o.o., telephone +48 690 007 776, e-mail sklep@crong.com, NIP 6182072303, REGON 300726319.

7. Seller's registered office address – Chotów 24 B, 63-460 Chotów, Poland.

8. Online Store – the website operated by the Seller at https://crong.com, through which Customers can obtain information about Goods and their availability and purchase Goods or order services.

9. Distance Sales Contract – a contract for the sale of Goods or the supply of a Digital Service or Digital Content (where applicable) concluded through the Online Store.

10. Goods – movable property available for purchase in the Online Store.

11. Digital Service – a service allowing the Consumer to: (a) create, process, store or access data in digital form; (b) share digital data uploaded or created by the Consumer or other users of the service; (c) interact in other ways through data.

12. Digital Content – data produced and supplied in digital form.

13. Privacy and Cookie Policy of the Online Store – the document detailing the processing of personal data and the use of cookies; it constitutes Appendix 3 to these Terms and Conditions and is available at https://crong.com/en/privacy-and-cookie-notice.html.

14. Durable Medium – material or a tool enabling the Customer or Seller to store information addressed personally to them, access it in future for a period adequate to its purpose and reproduce it unchanged, particularly e-mail.

15. Electronic Order Form – the electronic ordering procedure provided by the Seller to the Customer.

16. Electronic Withdrawal Form – the electronic procedure provided by the Seller to submit a withdrawal statement, available at https://crong.com/en/returns-open.html. Until the Seller dispatches the Goods, the electronic withdrawal procedure is also available on the “order summary” page.

17. Electronic Complaint Form – the electronic procedure provided by the Seller to submit a complaint, available at https://crong.com/en/rma-open.html.

18. Submission of an Order – confirmation of an order by the Customer clicking “Order and pay”, constituting a binding declaration of intent to conclude a Distance Sales Contract with the Seller.

19. Account – a collection of data relating to a Customer, their orders and Distance Sales Contracts, stored in the Online Store and the Seller's IT system, enabling the Customer to place orders and, where available and within the applicable time, cancel or edit them and conclude Distance Sales Contracts.

20. Order Service Review or Goods Review – subjective comments and ratings expressed as one to five stars.

21. Subscription Order – an order created automatically under a Subscription.

22. Subscription – an electronic service automatically creating Subscription Orders for selected Goods at intervals chosen by the Customer, without separate orders, until the Subscription ends.

23. Recurring Payments – payments processed automatically at specified intervals through the IdoPay payment service provided by the Operator, used to pay for Subscription Orders on the basis of consent given when the Subscription starts (the cardholder's standing instruction).

24. Operator – IdoPayments sp. z o.o., registered office at al. Piastów 30, 71-064 Szczecin, entered in the Register of Entrepreneurs of the National Court Register maintained by the Szczecin-Centrum District Court in Szczecin, 13th Commercial Division, under KRS 0000859711, NIP 8522666251, REGON 387039893, share capital PLN 800,000. Delivery address: al. Piastów 30, 71-064 Szczecin; also referred to as “IdoPayments”, a national payment institution within the meaning of Article 2(16) of the Polish Act of 19 August 2011 on Payment Services (Journal of Laws 2020, item 794, as amended; hereinafter “PSA”).

25. Card – a payment card issued under the Visa or International or Mastercard International schemes and authorised under the rules of those schemes for transactions without physical presence.

26. Express Purchase Methods – purchases using Google Pay, Apple Pay or Express Checkout, allowing a purchase to be completed with one click on the product page.

27. Sales Document – a fiscal receipt, VAT invoice or electronic fiscal document (e-receipt or e-invoice) in PDF format delivered to the Customer's e-mail address.

§ 2. General provisions

1. The types and scope of electronically provided services include: (a) conclusion of online Sales Contracts for Goods sold in the Online Store; (b) registration for and use of an Account; (c) adding reviews, comments and ratings regarding orders; (d) sending e-mails confirming receipt of an order, payment where applicable, and acceptance of the order for processing.

2. Use of the Online Store requires the Customer's IT system to meet the following minimum technical requirements: an up-to-date web browser, for example Firefox, Chrome or Microsoft Edge, and any software capable of viewing PDF files.

3. Content published on the Online Store, including Goods descriptions and prices, constitutes an invitation to enter into a contract within the meaning of Article 71 of the Polish Civil Code.

4. Before, during and after conclusion of a Distance Sales Contract, the Seller makes these Terms and Conditions and their Appendices available via a link on the home page. The Customer may download and print them.

5. To protect the security of messages and data associated with the services provided, the Online Store uses technical and organisational safeguards appropriate to those services, particularly to prevent unauthorised acquisition or modification of personal data transmitted over the Internet.

§ 3. Orders

1. Orders can be placed using an Account or without registration. For guest purchases, an internal technical account is created to enable the Seller to store order information and the Customer to create an Account on that basis. The technical account remains until the data are deleted, the Account is blocked or the statutory retention period for personal data expires.

2. Purchases are made by completing the Electronic Order Form available on the Online Store or using Express Purchase Methods. Goods are selected by adding them to the shopping cart. The form specifies, among other things, the Goods, their price and quantities and the delivery location. The Customer follows the technical instructions displayed.

3. Once the Customer has entered the necessary data, an order summary appears containing the Seller's details, the subject of the order, unit and total prices of Goods, delivery and any other costs, the selected payment and delivery methods and the delivery time and cost.

4. Where the contract concerns Digital Content or Digital Services not supplied on a tangible medium, or services performed electronically or remotely, the Consumer gives the following consent in an additional mandatory checkbox: “I agree to the supply of digital content not supplied on a tangible medium or to the commencement of the service before the expiry of 14 days from conclusion of the contract, and acknowledge the loss of my right to withdraw from the contract.” The Seller confirms receipt of this consent by e-mail.

5. To place an Order, the Customer must supply the mandatory personal data in the Electronic Order Form, accept these Terms and Conditions and submit the order using the “Order and pay” button.

5.1. Submission of the Electronic Order Form is a binding declaration of intent by the Customer to conclude a Distance Sales Contract in accordance with these Terms and Conditions.

5.2. A Distance Sales Contract is concluded when the Seller accepts the Electronic Order Form, confirmed by a message displayed to the Customer acknowledging the order and providing its number.

5.3. After conclusion, the Customer receives an e-mail confirming the order and all its essential details and the general conditions of the Distance Sales Contract (the Terms and Conditions and Appendices 1 and 2), the Seller's details, the Seller's responsibility for quality of performance, after-sales services and the procedure and consequences of withdrawal. Instructions on withdrawal are contained in Appendix 1.

5.4. Until the Seller starts processing the order: (a) the Customer may change the order using the technical facility on the Electronic Order Form page and resubmitting an order replacing the previous one; any earlier payment is credited to the new order and any overpayment returned to the original bank account; (b) the Customer may cancel the order using the “cancel order” option available on that page.

5.5. If the Customer cancels an order, the Seller refunds the payment received within three working days using the same payment method.

5.6. The order processing period is between one and ten working days from conclusion of the contract.

§ 4. Payment

1. The Online Store allows advance payment and payment on delivery (payment to an account after delivery). Deferred payment may be agreed individually with the Seller.

2. The Customer pays for Goods using the method selected in the Electronic Order Form.

3. The current advance payment methods are listed at https://crong.com/en/payments.html.

4. After the purchasing process, the Seller issues the relevant Sales Document.

§ 5. Delivery

1. The Customer selects the delivery method in the Electronic Order Form.

2. If the Customer does not collect the Goods and they are returned to the Seller, the Seller may withdraw from the sales contract after requesting performance by e-mail sent to the address supplied during purchase. The Seller withdraws by e-mail declaration to the Customer.

3. In such a case, the Seller must promptly return the payment received for the Goods.

4. Available delivery methods are listed at https://crong.com/en/delivery.html.

§ 6. Withdrawal from the contract – Electronic Withdrawal Form

1. A Consumer who has concluded a Distance Sales Contract may withdraw from it without giving a reason within 30 days. On withdrawal, the contract is deemed not to have been concluded.

2. The withdrawal rights described in §§ 6 and 7 also apply to a Sole Trader with Consumer Rights. References to a Consumer in these sections also include such a Sole Trader.

3. On withdrawal, the Consumer bears only the direct costs of returning the Goods.

4. The Consumer's statement must clearly express their intention to withdraw. In particular, they may: (a) use the Electronic Withdrawal Form at https://crong.com/en/returns-open.html or, before dispatch, the electronic procedure on the “order summary” page; (b) send the withdrawal form in Appendix 2 to the Seller's registered office; (c) the Seller will promptly confirm receipt of a withdrawal submitted under (a) or (b) on a Durable Medium.

5. The deadline is met if the declaration is dispatched before it expires.

6. The withdrawal period starts: (a) for a contract under which ownership of Goods is transferred, when the Consumer or a third party indicated by them other than the carrier takes possession; where several Goods are supplied separately, in lots or parts, upon possession of the last Good, lot or part; where Goods are supplied regularly for a defined period, upon possession of the first Good; (b) for other contracts, on conclusion of the contract.

7. The model withdrawal statement (Appendix 2) and the information on exercising the right of withdrawal (Appendix 1) are provided electronically.

8. Upon withdrawal from a contract to supply Digital Content or a Digital Service, the Seller may prevent the Consumer from further use, including by blocking access.

9. The Consumer must stop using and sharing such Digital Content or Digital Service with third parties.

10. The right of withdrawal does not apply to contracts referred to in Article 38 of the Polish Act of 30 May 2014 on Consumer Rights (Journal of Laws 2019, item 134), including contracts: (a) for paid services fully performed with the Consumer's express prior consent after being informed and acknowledging that the right of withdrawal would be lost on completion; (b) where the price or remuneration depends on fluctuations in a financial market beyond the business's control that may occur before the deadline for withdrawal; (c) for non-prefabricated Goods manufactured to the Consumer's specifications or to meet individual needs; (d) for Goods supplied in sealed packaging which cannot be returned once opened for health or hygiene reasons, if unsealed after delivery; (e) for sealed audio or video recordings or computer software unsealed after delivery; (f) for paid Digital Content not supplied on a tangible medium where supply began with the Consumer's express prior consent after the Consumer was informed of, and acknowledged, the loss of the right of withdrawal on full performance; (g) for perishable Goods or Goods with a short expiry date and Goods which by their nature become inseparably mixed with other items after delivery; (h) for newspapers, periodicals or magazines, except subscriptions; (i) concluded at a public auction; (j) for accommodation other than residential purposes, transport of goods, car hire, catering, leisure, entertainment, sports or cultural activities where a specific service date or period is set; (k) for alcoholic beverages whose price was agreed on conclusion of the contract, delivery can take place only after 30 days and value depends on market fluctuations beyond the business's control.

§ 7. Effects of withdrawal

1. Within 14 days of receiving the withdrawal statement concerning the sale of Goods, the Seller refunds all payments made by the Consumer, including delivery costs up to the amount of the cheapest delivery method offered by the Seller.

1.1. The refund is made using the same payment method used by the Consumer.

1.2. Where the Consumer exercises withdrawal using the Electronic Return Form, the funds will be returned using the method selected and to the bank account provided by the Consumer.

1.3. Unless the Seller has offered to collect the Goods, the Seller may withhold reimbursement until receiving the returned Goods or proof of their dispatch, whichever occurs first.

2. The Seller may offer to collect the Goods from the Consumer. If no such offer is made, the Consumer must return them to the Seller or an authorised recipient promptly, and no later than 14 days after withdrawal. Dispatch before the deadline is sufficient. Goods should be sent to the Seller's registered office address. To return Goods to the Seller, the Consumer may use the Smile.pl service.

3. The Consumer is responsible for any reduction in the value of Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

4. The Consumer may not withdraw from a contract if Digital Content or a Digital Service is supplied against payment and the lack of conformity is insignificant.

5. The Seller may request return of the tangible medium on which Digital Content was supplied within 14 days of receiving the Consumer's withdrawal statement. The Consumer returns it without delay at the Seller's expense.

6. The Seller is only obliged to refund the portion of the price corresponding to Digital Content or a Digital Service that does not conform to the contract, and to the Digital Content or Digital Service that no longer has to be supplied as a result of withdrawal.

§ 8. Complaints

1. Complaints concerning defects or lack of conformity of Goods with the Distance Sales Contract may be submitted (a) using the Electronic Complaint Form or (b) in writing to the Seller's registered office or by e-mail to sklep@crong.com.

2. The Customer should describe the defect, specify their request and, where possible, document the defect and provide proof of purchase from the Online Store. The Seller must respond within 14 days of receiving the complaint; failure to respond within that period means the complaint is deemed accepted. The response is provided in writing or on a Durable Medium.

3. The steps to submit a complaint, including how to deliver the complained-of Goods, are explained at each stage of the Electronic Complaint Form.

4. When a complaint is justified, the Seller bears the costs of replacement or repair, including the shipping costs arising from the complaint.

5. The Seller is liable to Consumers and Sole Traders with Consumer Rights for lack of conformity of Goods with the Distance Sales Contract under the Polish Act of 30 May 2014 on Consumer Rights.

5.1. The Seller is liable for non-conformity existing at delivery and revealed within two years thereafter, unless the usable life indicated by the Seller is longer.

5.2. The Seller repairs or replaces the Goods within 14 days after accepting the complaint, at the Seller's cost, including postage, carriage, labour and materials.

5.3. The Consumer makes Goods needing repair or replacement available; the Seller collects them at its own cost.

6. The Seller must supply defect-free Goods and is liable to Businesses for defects under the Polish Civil Code.

7. Digital Content and Digital Services are supplied to Consumers and Sole Traders with Consumer Rights under the Polish Act of 30 May 2014 on Consumer Rights.

7.1. Digital Content is considered supplied when the Content or means of accessing or downloading it is made available to the Consumer or a physical or virtual device selected by them, or when access is obtained.

7.2. A Digital Service is considered supplied when the Consumer or their selected physical or virtual device obtains access to it.

7.3. The Seller brings Digital Content or a Digital Service into conformity within 21 days of being informed by the Consumer of non-conformity, without excessive inconvenience and considering its nature and intended use. The Seller bears the costs.

§ 9. Reviews

1. Customers may submit a review of order handling or of Goods via an interface beside the Goods in the Online Store or a link in an e-mail. Reviews are optional and free of charge. Only one review of each type may be submitted for a given order.

2. A review may include a rating of one to five stars and a written statement limited to 65,535 characters.

3. Ratings are stored and publicly displayed on the Online Store and on https://zaufaneopinie.smile.pl and https://trustedreviews.smile.pl.

4. The Seller verifies reviews using the e-mail address used to purchase the Goods. A review from that address is labelled “purchase-verified review”; other reviews are labelled “purchase not verified”.

5. The Seller may publish Goods reviews from its other online stores.

6. The Seller does not alter the content or star ratings of reviews.

7. The Customer bears sole responsibility for their review. The Seller may remove reviews in accordance with the law and these Terms and Conditions.

8. False, misleading, vulgar, aggressive, insulting or manifestly inappropriate content is prohibited, as is unlawful content, content infringing third-party rights and content constituting unfair competition.

9. Customers must not post promotional or advertising links to external websites or third parties' personal data.

10. At the Customer's express request, the text of a review may be hidden from other users, while its star rating continues to count towards the overall ratings for the Store and Goods.

§ 10. Intellectual property

1. The Customer declares that they hold no rights, including copyright or related rights, to ratings and statements posted, other than the right to use the Online Store as provided in these Terms and Conditions. The Customer must not record, reproduce, make available, publicise or distribute content unless permitted by law or these Terms and Conditions.

2. The Customer must not interfere with the content, structure, form, graphics, operating mechanism or any other element of the Online Store.

3. By posting a review constituting a work under the Polish Act of 4 February 1994 on Copyright and Related Rights, the Customer grants the Seller a non-exclusive, royalty-free licence, unlimited in time and territory, with the right to sublicense, including making the work available to the public so anyone may access it at a place and time of their choice (Internet). This licence covers all fields of exploitation known when it is granted, particularly: (a) recording and reproducing the work by any technique, including printing, reprography, magnetic or digital recording, on any audiovisual or visual medium, discs, CDs, computer storage and multimedia networks, online and connected services, and in advertising and computer memory and internal or external networks; (b) using the whole work, parts or elements, with modifications required by the medium, in publications including internet, digital and newsletters, separately or together with other works, and in promotion and audiovisual, audio or media advertising; (c) marketing, lending or renting the original or copies; (d) public performance, exhibition, display, playback, broadcasting, rebroadcasting and making the work available to the public at a place and time chosen by them; (e) use for promotional and marketing purposes.

4. Deletion of the Account or of a review under § 9(8) does not affect the licence granted.

§ 11. Subscription sales

1. The Seller may provide the Customer with the electronic Subscription service.

2. A Subscription allows selected Goods to be delivered regularly at intervals chosen by the Customer, without placing separate orders, until the Subscription ends. Payment is made solely through Recurring Payments using one Card.

3. Removing the Card from the Subscription terminates the Subscription.

4. Recurring Payments are processed only after the Cardholder has registered with the Operator or an entity processing transactions on its behalf, to verify that the Customer authorising the payments is the authorised Cardholder. Before registering the Card on the payment page, the Customer must consent to regular debits by activating Recurring Payments. Consent is stored in the Operator's system.

5. The Customer creates a Subscription by selecting this purchase method in the Electronic Order Form. Confirmation is promptly e-mailed to the address provided with the first Subscription Order.

6. The Customer manages their Subscription through the Account using available options.

7. The Subscription runs for an indefinite period.

8. At least three days before a planned Card charge, the Seller e-mails the Customer details of the Subscription Order, its subject, quantity, price, expected processing date and intended debit date.

9. The Customer may terminate the Subscription at any time, thereby withdrawing consent to future Recurring Payments. No further Subscription Order will be created. (a) Termination is effected by selecting “End subscription” in the Subscription settings available through the Account. (b) Alternatively, it may be requested by e-mail to sklep@crong.com.

10. The Seller may decide to stop offering Subscriptions.

11. Any change to a Subscription, including its price, requires the Customer's express prior consent.

12. If a Card charge fails, the Customer is informed by e-mail; possible reasons include insufficient funds, expiry of the Card or technical problems.

13. An unsuccessful Card charge results in cancellation of the Subscription Order.

14. A Subscription Order is fulfilled only after a successful Card charge.

§ 12. Final provisions

1. These Terms and Conditions are effective from 7 July 2026.

2. If a competent authority or court amends or invalidates any provision, the remaining provisions remain valid and binding on the Seller and Customer.

3. The Seller reserves the right to amend these Terms and Conditions. Contracts concluded before the effective date of new terms are governed by the terms in force when they were concluded.

4. Polish law governs disputes related to these Terms and Conditions. Such disputes are decided by the locally competent ordinary court. Consumer Customers may also use out-of-court complaint and redress procedures. Information is available from the Polish Office of Competition and Consumer Protection at www.uokik.gov.pl. These procedures are voluntary and require the consent of both parties.

§ 13. Appendix 1 – Information on exercising the right of withdrawal

1. The following withdrawal right applies to Consumers and Sole Traders with Consumer Rights. You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period expires 30 days after: (a) for a sales contract, the day on which you or a third party named by you other than the carrier acquires physical possession of the Goods; (b) for several Goods delivered separately, the day of possession of the last Good; (c) for Goods delivered in lots or parts, the day of possession of the last lot or part; (d) for regular delivery over a defined period, the day of possession of the first Good; (e) for contracts for services or Digital Content not supplied on a tangible medium, the day of conclusion of the contract.

2. To exercise the right, inform FORCETOP Sp. z o.o., Chotów 24 B, 63-460 Chotów, Poland, tel. +48 690 007 776, sklep@crong.com, of your decision through an unequivocal statement, e.g. a letter sent by post, fax or e-mail.

3. You may use the model withdrawal form, but it is not compulsory.

4. You can also complete the Electronic Withdrawal Form at https://crong.com/en/returns-open.html or, before dispatch, use the procedure on the “order summary” page. If you do so, we will promptly acknowledge receipt on a Durable Medium.

5. If you withdraw, we will reimburse all payments received from you, including delivery costs (other than additional costs arising from your choice of a delivery method other than our least expensive standard method), without undue delay and in any event no later than 14 days after being informed of your withdrawal. We will use the same payment method as the original transaction unless you expressly agree otherwise.

6. Where the contract requires transfer of ownership of Goods and we did not offer collection, we may withhold reimbursement until we receive the Goods or proof that you sent them back, whichever comes first.

7. Please return the Goods without undue delay and no later than 14 days after notifying us of withdrawal to: CRONG.com, Chotów 24 B, 63-460 Chotów, Poland. The deadline is met if you dispatch them before the 14 days expire. You must bear the direct costs of returning the Goods.

8. Due to the weight and size of certain Goods, the cost of returning them may be higher than ordinary postage. If you use a courier, pallet transport may be necessary and more expensive than ordinary postal delivery.

§ 14. Appendix 2 – Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

Addressee: FORCETOP Sp. z o.o., Chotów 24 B, 63-460 Chotów, Poland; e-mail: sklep@crong.com.

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following Goods (*) / contract for the supply of the following Goods (*): ____________________.

Date of conclusion of the contract (*) / receipt of Goods (*): ____________________.

Name of Consumer(s): ____________________.

Address of Consumer(s): ____________________.

Signature of Consumer(s) (only if submitted on paper): ____________________.

Date: ____________________.

(*) Delete as appropriate.