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Privacy policy

1. Data controller and definitions

  1. The controller of the personal data of Customers and Users of the Online Store (also referred to as the Seller) is FORCETOP Sp. z o.o., telephone +48 690 007 776, Polish tax identification number (NIP) 6182072303, REGON 300726319.
  2. The Controller may be contacted in writing at Chotów 24 B, 63-460 Chotów, Poland, or by email at sklep@crong.com.
  3. User means an individual visiting the Online Store's website or using the services or features described in this Privacy and Cookies Policy.
  4. Customer means an individual with full legal capacity, a consumer, a legal person or an organisational unit granted legal capacity by law, who concludes a distance sales agreement with the Seller.
  5. Online Store means the website operated by the Seller at https://crong.com, through which Customers and Users can learn about goods and their availability, purchase goods or order services.
  6. Newsletter means information, including commercial information within the meaning of the Polish Act of 18 July 2002 on the Provision of Services by Electronic Means (Journal of Laws 2020, item 344), sent electronically by the Seller. Subscribing is voluntary and requires consent.
  7. Account means a collection of data stored in the Online Store and the Seller's IT systems relating to a Customer/User, their orders and agreements, enabling them to place orders and conclude agreements.
  8. GDPR means Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC.

2. Purposes, legal bases and duration of processing

  1. In order to perform a distance sales agreement, the Seller processes: (a) device and service-operation information, including IP address, cookies and similar technologies, session, browser, device and activity data (including visits to individual subpages); (b) geolocation information if the User consents, in order to offer more relevant products and services; and (c) personal information needed to complete a purchase, including first and last name, business and correspondence addresses, email, telephone number, NIP, bank account number and any other information required during checkout.
  2. Device information does not necessarily identify a User on its own but may constitute personal data when combined with other information; the Controller therefore protects it under the GDPR.
  3. Processing for the provision of electronic services under the Store Terms is based on Article 6(1)(b) GDPR. Where applicable, processing resulting from consent to specific cookies, similar technologies or geolocation is based on Article 6(1)(a) GDPR. The policy refers to consent expressed through browser settings in accordance with Polish telecommunications law. These data are processed until the Customer/User stops using the Online Store.
  4. The Controller undertakes to implement technical and organisational measures appropriate to the risk, as required by Article 32 GDPR, taking account of the state of the art, implementation costs, the nature, scope and purposes of processing and the likelihood and severity of risks to individuals' rights and freedoms.

3. Controller's marketing activities

  1. The Controller may display marketing information about its products or services in the Online Store, relying on its legitimate interest under Article 6(1)(f) GDPR in publishing information relating to its services and promotions in which it participates. These activities do not infringe Customers' or Users' rights and freedoms, as such content may reasonably be expected during a visit to the Store.

4. Recipients of Users' data

  1. The Controller discloses Users' personal data to service providers acting as processors under data-processing agreements, for the provision of services such as hosting, website operation, IT support, marketing and public relations.

5. Transfers of personal data to third countries

  1. Personal data will not be processed in third countries.

6. Rights of data subjects

  1. Every data subject has the following rights:
    1. Access (Article 15 GDPR): to obtain confirmation of whether their data are being processed, access to the data and information on the purposes, categories, recipients, retention period or its criteria, and the rights to rectification, erasure, restriction and objection.
    2. A copy (Article 15(3) GDPR): to receive a copy of the data being processed; the first copy is free of charge, and a reasonable administrative fee may be charged for further copies.
    3. Rectification (Article 16 GDPR): to have inaccurate personal data corrected and incomplete data completed.
    4. Erasure (Article 17 GDPR): to request deletion where there is no longer a legal basis for processing or the data are no longer necessary for the processing purposes.
    5. Restriction (Article 18 GDPR): to restrict processing where (a) accuracy is contested, for the period required for verification; (b) processing is unlawful but the individual requests restriction rather than erasure; (c) the Controller no longer needs the data but the individual requires them for legal claims; or (d) an objection has been submitted, pending verification of whether the Controller's legitimate grounds prevail.
    6. Data portability (Article 20 GDPR): to receive the data provided to the Controller in a structured, commonly used, machine-readable format and request transmission to another controller where processing is automated and based on consent or a contract.
    7. Objection (Article 21 GDPR): to object, on grounds relating to their particular situation, to processing based on legitimate interests, including profiling. The Controller then assesses whether overriding legitimate grounds or the establishment, exercise or defence of legal claims justify continued processing; otherwise it must stop processing for those purposes.
    8. Withdrawal of consent: to withdraw consent at any time without giving reasons, without affecting the lawfulness of processing carried out before withdrawal; processing based on that consent then ceases.
  2. To exercise these rights, contact the Controller using the contact details above, specifying the right concerned and the scope of the request.

7. President of the Personal Data Protection Office

  1. Data subjects may lodge a complaint with the competent supervisory authority. In Poland, this is the President of the Personal Data Protection Office (Prezes UODO), ul. Stanisława Moniuszki 1A, 00-014 Warsaw, Poland.
  2. Contact is possible by post at the address above, via https://uodo.gov.pl/pl/p/kontakt, or through the helpline 606-950-000.

8. Data Protection Officer

  1. Data subjects may also contact the Controller's Data Protection Officer directly by email or in writing using the Controller's contact information in Section 1(2).

9. Amendments to this policy

  1. This Privacy and Cookies Policy may be supplemented or updated as required by the Controller to provide Customers and Users with up-to-date and reliable information.

10. Cookies

  1. The Online Store collects information about Customers, Users and their behaviour through (a) information voluntarily entered into forms for the purposes of those forms, (b) cookies saved on end devices, and (c) web-server logs collected by the Store's hosting provider to ensure the website operates properly.
  2. Cookies are data files, usually text files, stored on the Customer's or User's device. They typically contain the website name, an expiry or storage period and a unique identifier.
  3. The Store uses cookies after receiving the User's prior consent; it describes consenting to all cookies by selecting “Close” on the cookie message or closing the message.
  4. The Store also provides an “I do not agree” option or changing browser settings to refuse cookies; restrictions may prevent some website functions from working correctly.
  5. Cookie preferences can be managed in the settings of the relevant browser or operating system, including Chrome, Safari, Firefox, Opera and mobile browsers.
  6. The policy identifies the Controller's legitimate interest in ensuring service quality and security as a legal basis for certain cookie-related processing.
  7. Two main cookie types are used: session cookies, removed when the User logs out, leaves the Store or closes the browser, and persistent cookies, stored until their stated expiry or manual deletion.

Cookie categories and automatically generated list

The Store's cookie register covers functional (required), analytics and advertising cookies, including providers such as IdoSell/IAI, Google, PayPal, Meta, Google Customer Reviews and Kelkoo. The precise cookie names, purposes, suppliers and retention periods are shown in the IdoSell-generated cookie register on the Store's privacy page. The detailed register is displayed separately on this page.

Functional cookies (required)

crong.com

monit_token: 365 days, cookie
Identifies the shop's customer.

shop_monit_token: 30 minutes, cookie
Identifies the shop's customer.

client: 1 days, cookie
Identifies the logged-in customer / basket of the non-logged-in customer.

affiliate: 90 days, cookie
It stores information about the partner ID from which the shop was entered.

ordersDocuments: cookie
Stores information about the print status of a document.

__idsui: 1095 days, cookie
File required for the so-called lightweight login function on the website.

__idsual: 1095 days, cookie
File required for the so-called lightweight login function on the website.

__IAI_SRC: 90 days, cookie
It only stores the source from which the page was accessed.

login: cookie
Stores information about whether the user has logged in to the site.

CPA: 28 days, cookie
Includes information on the variables for the CPA / CPS programmes in which the site participates.

__IAIRSABTVARIANT__: 30 days, cookie
Variant identifier for the A/B test and IdoSell RS engine configuration.

basket_id: 365 days, cookie
The site user's shopping cart identifier, assigned for the duration of the ongoing session.

page_counter: 1 days, cookie
Counter of pages visited.

LANGID: 180 days, cookie
Stores information about the language selected by the site user.

REGID: 180 days, cookie
Stores information about the site user's region.

CURRID: 180 days, cookie
Stores information about the currency of the site selected by the user.

__IAIABT__: 30 days, cookie
It stores the A/B test identifier, for the purpose of testing and improving shop functionality.

__IAIABTSHOP__: 30 days, cookie
It stores the identifier of the shop participating in the A/B test.

__IAIABTVARIANT__: 30 days, cookie
Stores the identifier of the variant drawn as part of the ongoing A/B test.

toplayerwidgetcounter[]: cookie
Stores the number of times a pop up message has been displayed.

samedayZipcode: 90 days, cookie
Stores information about the site user's postcode, which is required to offer courier delivery on the SameDay service.

applePayAvailability: 30 days, cookie
Stores information about whether an ApplePay payment method is available for the user.

paypalMerchant: 1 days, cookie
PayPal account ID.

toplayerNextShowTime_: cookie
Stores information about the time at which the next pop up message is to be displayed. 

rabateCode_clicked: 1 days, cookie
Stores information about the closure of the active discount bar.

freeeshipping_clicked: 1 days, cookie
Stores information about the closing of the free delivery bar.

redirection: cookie
Stores information on the closure of the pop-up message indicating the suggested language for the shop.

filterHidden: 365 days, cookie
When the option to collapse the filter for goods is clicked, it saves which filter is to be collapsed when the goods list is refreshed.

toplayerwidgetcounterclosedX_: cookie
It stores information about closing the pop-up message.

cpa_currency: 60 minutes, cookie
Includes currency information for CPA / CPS programmes in which the site participates.

basket_products_count: cookie
Stores information on the number of products in the basket.

wishes_products_count: cookie
Stores information on the number of products in the favorites list.

HOMELANDID: 180 days, cookie
Stores information about the visitor's country.

remembered_shop_mfa: 365 days, cookie
CookieNameRememberedShopMfa

IAI S.A.

iai_accounts_toplayer: 30 days, cookie
Ensures the correct display of the pop up message informing about the IdoAccounts login service (https://www.idosell.com/en/idoaccounts-is-a-system-that-facilitates-the-process-of-logging-in-to-many-stores-with-one-account-and-placing-orders-in-online-stores/).

IdoSell

platform_id: cookie
Stores information about whether the page is displayed in the mobile app.

paypalAvailability_: 1 days, cookie
Stores information on whether a PayPal payment method is available for the user.

ck_cook: 3 days, cookie
Stores information about whether the user of the website has consented to cookies.

IdoAccounts

accounts_terms: 365 days, cookie
Stores information on whether the user has accepted consent to use the IdoAccounts service.

express_checkout_login: 365 days, cookie
CookieNameExpressCheckoutLogin

Google

NID: 180 days, cookie
These cookies (NID, ENID) are used to remember your preferences and other information, such as your preferred language, how many results you prefer to have shown on a search results page (for example, 10 or 20), and whether you want to have Google’s SafeSearch filter turned on. This cookie is also required to offer the Google Pay payment service.

Google reCAPTCHA

_GRECAPTCHA: 1095 days, cookie
This cookie is set by Google reCAPTCHA, which protects our site against spam enquiries on contact forms.

PayPal

ts: cookie
This cookie is generally provided by PayPal and supports payment services on the website.

ts_c: 1095 days, cookie
This cookie is generally provided by PayPal and is used to prevent fraud.

x-pp-s: cookie
This cookie is generally provided by PayPal and supports payment services on the website.

enforce_policy: 365 days, cookie
This cookie is generally provided by PayPal and supports payment services on the website.

tsrce: 3 days, cookie
This cookie is generally provided by PayPal and supports payment services on the website.

l7_az: 60 minutes, cookie
This cookie is necessary for the PayPal login-function on the website.

LANG: 1 days, cookie
This cookie is generally provided by PayPal and supports payment services on the website.

nsid: cookie
Used in the context of transactions on the Website. The cookie is required for secure transactions.


Analytics cookies

IAI S.A.

__IAI_AC2: 45 days, cookie
Activity Tracking identifier to collect the history of pre-order sources as well as the source through which the order was placed according to the last click attribution model.

Google Customer Reviews

*-*: 14 days, cookie
It stores information about whether a 'Google Consumer Reviews' popup has already been displayed, asking for consent to send a survey about the order.

Kelkoo Group

Kk_leadtag: 365 days, cookie
Used to determine the version of the tracking tool that is used.

kk_gcli: 365 days, cookie
Used to mesure the performance of the Kelkoo Group ad campaigns.

kelkooid: 365 days, cookie
Used to mesure the performance of the Kelkoo ad campaigns.

Kelkoo Sales Tracking pixel: cookie
The Last Call Registered section that lists the last calls we've received from your Kelkoo Sales Tracking pixel with all the information sent.

Google Maps

SID: 3650 days, cookie
Contain digitally signed and encrypted records of a user’s Google Account ID and most recent sign-in time. The combination of these cookies (SID, HSID) allows Google to block many types of attack, such as attempts to steal the content of forms submitted in Google services.


Advertising cookies

Meta (Facebook)

fbsr_: cookie
Contains the signed request for the Facebook App user.

fbss_: 365 days, cookie
Shared session Facebook.

fbs_: 30 minutes, cookie
Facebook session.

Meta Pixel: 999 days, tracking pixel
The Meta Pixel is a piece of code that allows you to measure the effectiveness of your advertising by understanding the actions taken by users of the site and allows you to make sure that your shop ads are shown to the right people.

_fbp: 90 days, cookie
Cookie used for user profiling and to match advertising to user profile as accurately as possible.

fr: 90 days, cookie
Cookie used for user profiling and to match advertising to user profile as accurately as possible.

_fbc: 730 days, cookie
Store last visit.

tr: cookie
Cookie used for user profiling and to match advertising to user profile as accurately as possible.

sb: 402 days, cookie
This cookie helps identify and apply additional security measures in case someone tries to access your Facebook account without authorization, for example by entering random passwords. It is also used to record information that will allow Facebook to recover a user's account if they forget their password, or to provide additional authentication if it suspects someone has hacked into their account. This includes, for example, \"sb\" and \"dbln\" cookies, which can securely identify a user's browser.

usida: cookie
Collects a combination of the user’s browser and unique identifier, used to tailor advertising to users.

wd: 9 days, cookie
This cookie helps direct traffic between servers and analyze how fast Meta Products load on different users. Thanks to cookies, Meta can also record the aspect ratio and dimensions of a user's screen and windows, and know whether the user has high contrast mode enabled, so it can present its sites and applications correctly. It can, for example, use \"dpr\" and \"wd\" cookies, among others, to provide the user with optimal device screen parameters.

locale: 9 days, cookie
This cookie contains the display locale of the last logged in user on this browser.

datr: 7 days, cookie
The purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Facebook's security and site integrity features.

crong.com

RSSID: 180 days, cookie
IdoSell RS user ID, used for the purpose of displaying tailored product recommendations on the website.

__IAIRSUSER__: 60 minutes, cookie
IdoSell RS user ID, used for the purpose of displaying tailored product recommendations on the website.

Google Ads

_gcl_au : 90 days, cookie
Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.

FPAU: 90 days, cookie
A cookie that collects information about users and their activity on the site through embedded elements for analytical and reporting purposes.

FPGCLAW: 90 days, cookie
Contains campaign related information on the user.

FPGCLGB: 90 days, cookie
Contains campaign related information on the user.

_gcl_gb: 90 days, cookie
Contains campaign related information on the user.

_gac_gb_<>: 90 days, cookie
Contains campaign related information on the user.

_gcl_aw: 90 days, cookie
Contains campaign related information on the user.

IDE: 730 days, cookie
This cookie are used to show Google ads on non-Google sites.

1P_JAR: 30 days, cookie
This cookie file is used to collect website statistics and track conversion rates. Sets a unique ID to remember your preferences and other information such as website statistics and track conversion rates.

test_cookie: 1 days, cookie
It is used for testing whether the permissions to set cookies in the user's browser are enabled

AEC: 138 days, cookie
These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge.

APISID: 193 days, cookie
This cookie file is stored on your computer to remain connected to your Google account, while visiting their services again. While you remain with this active session and use add-ons on other websites, such as ours, Google will use these cookies to improve your user experience.

CONSENT: 559 days, cookie
This cookie file is stored on your computer to remain connected to your Google account, while visiting their services again. While you remain with this active session and use add-ons on other websites, such as ours, Google will use these cookies to improve your user experience.

DSID: 10 days, cookie
‘DSID’ cookie is used to identify a signed-in user on non-Google sites and to remember whether the user has agreed to ad personalization.

OTZ: 23 days, cookie
This cookie is used to remember your preferences and other information, such as your preferred language, the number of results displayed on a search results page (for example, 10 or 20), and whether you want to have Google SafeSearch turned on.

SAPISID: 28 days, cookie
This cookie file is stored on your computer to remain connected to your Google account, while visiting their services again. While you remain with this active session and use add-ons on other websites, such as ours, Google will use these cookies to improve your user experience.

SEARCH_SAMESITE: 176 days, cookie
Allow servers to mitigate the risk of CSRF and information leakage attacks by asserting that a particular cookie should only be sent with requests initiated from the same registrable domain.

SIDCC: 393 days, cookie
Download certain tools from Google and save certain preferences, for example the number of search results per sheet or activation of the SafeSearch filter. Adjust the ads appearing in google search.

SSID: 393 days, cookie
This cookie file is stored on your computer to remain connected to your Google account, while visiting their services again. While you remain with this active session and use add-ons on other websites, such as ours, Google will use these cookies to improve your user experience.

__Secure-*: 730 days, cookie
These cookies are used to deliver ads more relevant to you and your interests.


  1. Cookies serve to: (a) compile statistics to understand how Customers and Users use the Store and improve its content and structure; (b) maintain logged-in sessions without repeated entry of login credentials; and (c) build a profile for product recommendations and tailored advertising, particularly on Google networks.
  2. Browsers normally allow cookies by default but permit their settings to be changed, cookies to be deleted and storage to be blocked automatically.
  3. Restricting cookies may affect the availability of certain Store functions.
  4. The Store's advertising partners and other partners may also place and use cookies on Users' devices.
  5. Google may use cookies to tailor ads based on use of the Store, including navigation path and time spent on pages: https://policies.google.com/technologies/partner-sites.
  6. Users should read the privacy policies of those providers, including the Google Analytics privacy information.
  7. Google advertising preferences can be viewed and edited at https://www.google.com/ads/preferences/.
  8. Store integrations that may transmit data to their own controllers include Google Maps, Meta (Facebook), Google Ads, Kelkoo Group, PayPal, Google reCAPTCHA, IdoAccounts, IdoSell, IAI S.A., Google and Google Customer Reviews.
  9. To perform distance sales agreements, the Controller may disclose shipping details to courier companies. Current shipping options: https://crong.com/en/delivery.html.
  10. The Controller may disclose information to online payment providers to complete payments. Current payment methods: https://crong.com/en/payments.html.
  11. Further information about Google's privacy terms is available at https://business.safety.google/.

11. Newsletter

  1. The Customer may consent to receiving commercial information electronically when registering or later in their Account. With consent, the Customer/User receives the Store Newsletter and other commercial communications from the Seller at the stated email address.
  2. Unsubscribing is possible at any time by unchecking the relevant option in the Account, using https://crong.com/en/newsletter.html, clicking the unsubscribe link in any Newsletter or contacting Customer Service.

12. Account

  1. Customers and Users must not post or provide unlawful content, including reviews or other data, in the Online Store.
  2. Account access is granted after registration.
  3. During registration, the Customer/User provides an account type or gender, first and last name, company name, NIP, invoice details, shipping details, email address and password, and declares that the information is correct. Registration requires reading and accepting the Store Terms.
  4. Once Account access is granted, the Seller and Customer enter into an agreement for electronic Account services for an indefinite period; consumers may withdraw as specified in the Store Terms.
  5. Registering an Account in one version of the Online Store also provides access to the Store's other websites.
  6. The Customer/User may terminate the electronic services agreement at any time with immediate effect by email or written notice to the Controller at the Section 1(2) contact address.
  7. The Seller may terminate the Account services agreement if it discontinues the Store service or transfers it to a third party, the Customer/User breaches the law or Store Terms, or the Account has been inactive for six months. Termination is subject to seven days' notice; the Seller may require its permission for any subsequent Account registration.
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